Technician

Description:

FUNCTIONS:

  • Diagnose and repair boats brought to the dealership for service
  • Conduct quality checks on work preformed
  • Perform scheduled maintenance
  • Do a check over on all boats brought in identifying and recommending service

    RELATIONSHIPS:

  • Report directly to the Service Advisor
  • Maintain close working relationship with Parts personnel and Service Advisor

    RESPONSIBILITES AND AUTHORITY:

    Customer Satisfaction:

  • Perform all service right the first time
  • Complete repairs within the specified times
  • Advise Service Writer of diagnosis, needed repairs, and cost estimate

    Sales:

  • Advise Service Writer when additional work is needed on a customer’s boat

    Interdepartmental Relations:

  • Establish and maintain effective working relationships with other dealership personnel
  • Maintain cooperative relationships with fellow Technicians and parts personnel
  • Provide Service Writers with accurate reports of time and work
  • Treat all dealership personnel with courtesy and respect
  • Continually strive for excellence in all activities to achieve our Mission Statement

    Expense Control:

  • Maintain dealership equipment to ensure good working order
  • Conserve shop supplies as appropriate
  • Meet or exceed the flat rate time allowances

    Housekeeping/Safety:

  • Follow safety rules and regulations
  • Keep work area neat, clean and organized at all times
  • Keep tools clean
  • Wear proper protective gear

    Professional Development:

  • Keep up to date on latest technical service bulletins, etc.
  • Attend additional technical training as necessary

    Department Procedures:

  • Follow company policies and procedures
  • Complete time cards according to dealership policy
  • Collect all necessary information before requesting parts
  • Complete all finished Work Orders and return them to the Service Department
  • Accurately and neatly indicate work completed and time spent on the Work Order

    Factory/Dealership Relations:

  • Properly tag all warranty parts
  • Maintain a cooperative relationship with Service Advisor

    Equipment:

  • Keep all equipment in good working order
  • Advise Service Manager regarding new equipment or equipment in need of repair
  • Maintain tools

    ACCOUNTABILITY:

    Performance standards for this position are met when:

    Customer Satisfaction:

  • 100 percent of customers are Completely Satisfied as indicated on the Dealer Customer Satisfaction Service Survey
  • Customer satisfaction ratings show consistent improvement quarterly

    Operations:

  • Unused parts are returned to Parts Department
  • Has few comebacks and repeat repair ratio is low and in accordance with the dealership minimum of 3 percent
  • Labor hours per repair operation are consistent with labor guide
  • Efficiency and productivity are within dealership guidelines

    Requirements:


    Point of Contact:
    If you have any questions, contact us at: jaye-lynn@mpmercury.com.

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